Frequently Asked Questions

I've never needed collision repairs before. Can you briefly explain the claims process?

You must contact your insurance company to make the initial claim. The insurance company will ask you to explain what happened and then will assign you a claim number. With your claim number we can handle everything for you from that point including preparing an estimate and working with the insurance appraiser. We can also forward the estimate and photos via fax or e-mail.

Do I need an appointment for an estimate?

No, we do walk in estimates from 8am - 5pm, Monday through Friday. Depending on the amount of damage that is present, the average estimate takes 15-20 minutes to complete. In most cases there is no charge for an estimate. Occasionally, if the estimate is for frame measuring, or suspension work and the customer chooses not to do the work there would be a diagnosis fee.

Do I need to get 2 or 3 estimates?

No. There is no law that requires this. It is the insurance companies obligation to adjust your claim fairly. If you leave your vehicle with us we will work with the insurance appraiser and make sure they write an accurate estimate that will restore your vehicle back to its pre-accident condition.

Do I have to go where the insurance company directs me?

No. It is your legal right to do business with the shop of your choice. Some insurance companies will try to steer you to one of their direct repair shops. Beware of this tactic. Many of these shops in exchange for referrals from insurance companies, agree to skip certain repair procedures, use imitation parts, offer discounted labor rates and parts discounts that go directly into the insurance company pocket, not yours.

How can I know if a body shop will do a good job?

The Better Business Bureau is an excellent source for the consumer to check on the validity of any shop. Ask your friends, co-workers, your mechanic and anyone else you can think of. If you are able, go to the shop and look at facility. Ask if they have the proper equipment to handle the repair. Ask the shop to show you some vehicles they've just repaired.

What are OEM (Original Equipment Manufacture) parts?

These are the parts made by the manufacturer of your car for your car.

What is a "LKQ" part?

This generally refers to a "used" part. Insurance companies may figure "LKQ" parts on your vehicle. Our standard for "used" parts is that they must be at least as good, if not better, than the one that was on your vehicle before the accident. In the event our source of "LKQ" parts is not able to either find the part or find one that is acceptable we will contact the insurance company and they will have to pay for "new" parts from the manufacturer.

What is a "Quality Replacement" part or "Aftermarket" part?

Quality replacement parts or aftermarket parts are parts that are manufactured by someone other than the vehicles original manufacturer. These parts carry warranties similar to that of OEM parts.

If there is a problem, who should I contact?

If there are any problems related to the repair on your vehicle contact us right away so that we can make the necessary arrangements to resolve them right away. We guarantee our work for the life of the vehicle.

What are "Betterment" charges?

Parts that wear out and need replacement with time and use (i.e., tires, batteries and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on the actual miles on your vehicle.

Do you offer car rental service?

Yes, Enterprise Rental (269) 372-1234 is also available. They will pick you up and take you to their facility.

Hertz Rental (269) 372-0495

Metro Toyota (269) 353-5202 has new model vehicles available for pickup and drop off right here at Dunshee Body & Frame. They can also direct bill most insurance companies if you have rental coverage on your policy.

Do you offer towing service?

You can call McDonalds Towing (269) 342-0973, 24 hours a day. Just let them know where your vehicle is and that you want it towed to Dunshee Body & Frame.

Are you open on Saturday?

No, we are open Monday-Friday, 8:00 a.m. to 5:00 p.m. or by appointment.